TRG Auckland combines technology with compassion

TRG Auckland’s 10 clinics located around the greater Auckland region offer state-of-the-art diagnostic imaging services as well as a caring patient-centred environment.

Established in 2004, TRG Imaging is the largest private multiple modality provider of radiology services in the North Island. It also has clinics located in Whangarei, Taupo, Rotorua, Gisborne and Hawke’s Bay.

TRG Auckland offers ultrasounds, MRIs, mammograms (2D and 3D), x-rays, CT scans, pregnancy imaging, steroid injections, angiographies, bone density scans and several other special procedures.

TRG Auckland general manager northern Gillian Dawe says the business prides itself on having the latest, cutting-edge technology on offer.

“We keep up-to-date with the latest imaging technology so we can provide the best service possible for our patients,” she says.

Patient experience key

As well as having the latest technology on offer, TRG Auckland also focuses on the patient experience.

“The patient experience is key and we work hard to make it as pleasant and stress-free as possible.”

Clinics are designed in a patient-friendly way to help people feel relaxed and at ease.

“We have added soft lighting and furnishings in many of the sites because we don’t want the space to look clinical and cold. We’ve also introduced some lovely decals on the walls and have wooden-looking floors to make it feel warmer, homelier and more interesting.”

Gillian says staff members receive ongoing training and support, with a focus on how to support and help patients to feel comfortable and relaxed.

“Sometimes the reason for visiting TRG means it can be an anxious time. The news patients receive isn’t always positive, so compassion and understanding is key.”

TRG Imaging clinics are owned and managed by radiologists and doctors who work there.

“This is fantastic because it means they have a vested interest in the clinics to make them the best they can be.”

Gillian says the specialists and staff at TRG Imaging Auckland are highly qualified and professional.

“The combination of latest technology, high standard of imaging and reports and customer care means patients are in excellent hands.”

Gillian says GPs are offered training and support by TRG Imaging on the use of e-Referrals, which has been well received.

GPs can now also refer a patient for an MRI directly to TRG Auckland for MRI knee, shoulder, cervical spine and lumbar spine imaging.

“We really support GPs using e-Referrals. It reduces errors, is completely secure and more time efficient for everybody.”

TRG Auckland has clinics located on the North Shore in Milford (its flagship clinic), Rosedale and Northcross. In the south, there are clinics at Ormiston Hospital, Takanini, Otahuhu, Manurewa and Glen Innes. There is also a clinic in Ponsonby and one in Henderson.

How to refer to TRG Imaging – Auckland:

  • open the patient record
  • select the HealthLink icon
  • use the CareSelect search bar, type “TRG Auckland”
  • click “Compose Referral”.

You can also refer to TRG Whangarei, Taupo, Rotorua, Gisborne and Hawke’s Bay via CareSelect e-Referrals.

New e-Referral form for Triton Hearing

One in six New Zealanders are affected by hearing loss and that number is expected to grow to one in four as the population ages.

With hearing loss such a widespread and growing problem, Triton Hearing is focussed on providing accessible and affordable hearing care to as many people as possible.

E-referrals can now be made to Triton Hearing using HealthLink’s CareSelect service, making it easier for GPs to make a referral and easier for patients to receive the care they need.

Triton Hearing has been delivering innovative hearing solutions to people around the country for 30 years. It offers free hearing checks at each of its 70 community based clinics located around New Zealand or via its website.

Quality of life impacted

Triton Hearing’s Head of Innovation and MNZAS audiologist, Craig Lett, says untreated hearing loss can negatively impact on wellbeing and quality of life.

“It also affects the lives of those around the person with the hearing loss. Even a mild loss can cause changes to the way a person lives, works and socialises,” he says.

Because hearing loss is often gradual, it can take sometimes take years before a person seeks help.

“It’s important people get their hearing checked at the first signs of hearing loss. There are many people who have untreated hearing loss who could significantly improve their quality of life simply by wearing hearing aids.”

Triton Hearing offers the full range of audiological care, including ear nurse services in most locations. And contrary to popular belief, hearing aids are affordable and discreet to wear.

Triton Hearing offers a Better Hearing Guarantee from only $495, including Government subsidy. This includes a free hearing test, a pair of hearing aids and free care and support for the life of the hearing devices.

“We don’t want price to be a barrier for people who need hearing aids,” he says.

Triton Hearing is also New Zealand’s only Consumer NZ trusted hearing provider, something the company is very proud of.

Accessibility key

At some locations, Triton Hearing also offers the TeleAudiology service, the first of its kind in the world.

Patients can have a consultation with an audiologist using a high-definition teleconferencing system.

“This means those located in more remote areas of New Zealand have access to the same level of care and support,” he says.

In addition, Triton Hearing has also recently transformed a 1949 Bedford bus, named Te waka Āwhina or Penelope, into a mobile hearing clinic that travels to remote parts of the country.

“We provide Triton TeleAudiology services on the bus and can test and fit people with hearing aids, wherever they are,” he says.

“We’re really focussed on providing easy access to better hearing for all New Zealanders, whether it’s price or location.”


How to refer to Triton Hearing:

  • open the patient record
  • select the HealthLink icon
  • use the CareSelect search bar, type “Triton Hearing”
  • click “Compose Referral”.