New Smart Form for Total Care Health Services


Total Care Health Services has come a long way since it was established in 2007 by two dedicated registered nurses.

The organisation now employs more than 50 nurses who deliver a range of services, including specialist wound care management, to people in the comfort of their own home, workplace or place of study.

Referrals for wound care can now be made via Total Care Health Services’ new ACC All Wound Care Smart Form.

Marizaan Van Niekirk who is the Sector Relations at Total Care Health Services and Access Community Health says the new Smart Form will make it easier for GPs to make e-Referrals for wound care.

“It’s going to make the e-Referral process a lot easier for GPs on any type of practice management system and the new form is tailored to make sure the relevant information is easily included,” she says.


Nurses receive specialist training

Total Care Health Services’ specialist wound care service is free for ACC patients of all ages and covers complex and non-complex wounds.

“Our specialist nurses can visit patients in their home, workplace or place of study, seven days a week. If a patient is going away on holiday or business, we can arrange for a nurse to visit them in another location,” Marizaan says.

“We have a great team of nurses who receive special training in wound care management. They are carefully selected and are fantastic at making people feel comfortable in their own environment.”

Marizaan says Total Care Health Services’ nurses have access to the latest high-tech wound care products, such as silver dressings.

“We also offer Doppler assessments, compression bandaging, negative pressure dressings, intravenous therapy and catheter management.”

With multiple branches throughout the North Island, it’s easy for patients to access specialist care.

“We also have plans this year to expand north of Whangarei and further into the Wellington region, which is really exciting.”

How to refer to Total Care Health Services:

Total Care Health Services accept referrals for patients in Whangarei, Auckland, Hamilton, Tauranga, Rotorua, New Plymouth, Napier, Hastings and the Hutt Valley

  • open the patient record
  • select the HealthLink icon
  • click on the ACC – All Wound Care (Total Care Health) link

If you need help making a referral or have any other questions, please call Total Care Health Services on 0800 284 663.

HealthLink Messaging Service upgrade

HealthLink is pleased to announce the release of the latest upgrade of its HMS (HealthLink Messaging Service) client software.

HMS Client 6.7.3 has preserved the look and feel of the previous version and retained compatibility with all the same practice management and electronic medical record systems.

The new upgrade has incorporated hundreds of new security features, bug fixes, sub-component upgrades and performance enhancements.

One of the most important changes is an upgrade to the transport layer encryption used to transmit messages. In addition to the end-to-end encryption using PKI digital certificates, we now support an upgraded transport layer protocol (known as TLS 1.2).

More than 9,000 Windows sites have already received the new upgrade automatically and may not even be aware it’s happened. However, a small percentage of sites won’t allow an automatic upgrade, usually due to restrictive firewall rules.

We’ll contact you if your site hasn’t automatically upgraded over the next few weeks. You may have to download and install the new version on site.

For Mac users, changes to the MacOS security model will require most users to perform a one-time manual upgrade.

To check if your site has the new version installed:

  • Go to the Windows Start Menu
  • Choose “HealthLink Client”
  • Choose “HealthLink Advanced Options”
  • Choose “Help”
  • Choose “About” to see the version number (it should be 6.7.3)

We’d like to thank all the stakeholders for their contributions to the HMS client development roadmap. We’re already hard at work coding the next release… watch this space!